Privacy policy

Perfume Testers, operated by SRS 360 LTD, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Perfume Testers is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.

  • Financial information, including payment card information, transaction details, payment method, payment confirmation and other payment-related details.

  • Account information, including your username, password, security information, preferences and settings.

  • Transaction information, including products you view, add to your basket, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting us for customer support or making an enquiry.

  • Device information, including information about your device, browser, network connection, IP address and other identifiers.

  • Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • directly from you when you create an account, visit or use the Services, place an order, contact us or otherwise provide personal information;

  • automatically through the Services, including information collected from your device and through cookies and similar technologies;

  • from service providers that assist us in operating our website, processing payments, fulfilling orders or providing other services;

  • from business partners, advertising partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

  • process payments;

  • fulfil and deliver orders;

  • manage purchases, returns, exchanges, cancellations and refunds;

  • remember your preferences;

  • maintain and manage customer accounts;

  • provide order and account notifications;

  • arrange shipping and delivery;

  • provide customer support;

  • enable product reviews;

  • personalise your shopping experience;

  • recommend products that may be relevant to you;

  • improve our website, products and Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing or promotional communications by email, text message or other permitted methods.

We may also use information about your activity on our website to display relevant advertisements for Perfume Testers products or services on our website or third-party websites and platforms.

This may include advertising based on products you previously viewed, purchased or added to your basket.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience, authenticate accounts and detect, investigate or take action in relation to suspected fraudulent, illegal, malicious or unauthorised activity.

If you create an account with us, you are responsible for keeping your account credentials secure. You should not share your password or login information with other people.

Communicating With You

We may use your personal information to respond to enquiries, provide customer support, communicate regarding your orders and maintain our business relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws, respond to valid legal requests, cooperate with law enforcement or government authorities, participate in legal proceedings, enforce our policies or protect our legal rights and the rights of our customers and others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

This may include:

  • Shopify and other companies that provide services on our behalf, such as payment processing, IT services, data analytics, customer support, cloud storage, fulfilment and shipping providers;

  • business and marketing partners that assist us with advertising and promotional services;

  • third parties where you specifically request, direct or consent to the disclosure;

  • shipping and delivery companies where necessary to fulfil your order;

  • our affiliates or companies within our corporate group;

  • relevant parties in connection with a business transaction such as a merger, acquisition, restructuring or sale;

  • government bodies, law enforcement authorities or other parties where disclosure is required by applicable law;

  • third parties where necessary to enforce our terms or policies or protect our Services, business, customers or legal rights.

Relationship With Shopify

The Perfume Testers website is hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information submitted through our website may be transmitted to and shared with Shopify and other third-party service providers, including providers located outside the country in which you live.

We may use Shopify features that incorporate information obtained from your interactions with Perfume Testers, Shopify and other merchants in order to improve our business and provide certain ecommerce and advertising functionality.

In some circumstances, Shopify may be responsible for processing personal information relating to those services.

For more information about how Shopify processes personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website, remember preferences, analyse website usage, measure advertising performance and improve the customer experience.

These technologies may be used for:

  • essential website functionality;

  • remembering customer preferences;

  • analytics;

  • advertising;

  • conversion tracking;

  • fraud prevention;

  • measuring website performance;

  • understanding how customers interact with our website.

Where required by applicable law, you may be provided with options to control certain categories of cookies.

You can also control cookies using your browser or device settings. Disabling certain cookies may affect the functionality of parts of our website.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security practices and terms and conditions.

Perfume Testers and SRS 360 LTD are not responsible for the privacy, security, content, accuracy or operation of third-party websites.

Information you provide through public or semi-public platforms, including social networking websites, may also be visible to other users or third parties.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that website or its owner.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children below the applicable age of majority.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below so that we can review and, where appropriate, delete that information.

Security and Retention of Your Information

We take reasonable steps to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through insecure communication channels.

How long we retain personal information depends on a number of factors, including whether the information is needed to:

  • maintain your account;

  • provide our Services;

  • fulfil orders;

  • comply with accounting, tax or other legal obligations;

  • prevent fraud;

  • resolve disputes;

  • respond to customer service enquiries;

  • enforce our contracts, policies or legal rights.

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where required by law.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances.

Your rights may include:

  • Right to Access: You may request access to personal information that we hold about you.

  • Right to Delete: You may request that certain personal information we hold about you is deleted.

  • Right to Correct: You may request correction of inaccurate or incomplete personal information.

  • Right to Portability: In certain circumstances, you may have the right to receive a copy of personal information we hold about you or request that it is transferred to another organisation.

  • Right to Object: You may have the right to object to certain types of processing.

  • Right to Restrict Processing: You may have the right to request that certain processing of your personal information is restricted.

  • Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Communications

We may send promotional emails or other marketing communications where permitted by law.

You may opt out of marketing emails at any time by using the unsubscribe option contained within our emails or by contacting us at:

sales@perfumetesters.uk

If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, purchases, orders, payments, deliveries or customer service matters.

UK and European Economic Area Customers

If you reside in the United Kingdom or European Economic Area, applicable data protection laws may provide additional rights in relation to your personal information.

These may include rights to:

  • object to certain processing;

  • restrict certain processing;

  • withdraw consent;

  • access personal information;

  • request correction;

  • request deletion;

  • request data portability;

  • complain to an appropriate data protection authority.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

For customers in the United Kingdom, this may include the Information Commissioner's Office (ICO).

International Transfers

We may transfer, store or process personal information outside the country in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will use appropriate safeguards or recognised legal transfer mechanisms where required by applicable law.

These may include recognised Standard Contractual Clauses, UK-approved contractual protections or transfers to countries considered to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, practices, legal requirements or regulatory obligations.

When we update this Privacy Policy, we may publish the revised version on our website and update the relevant effective or "Last Updated" date.

Where required by law, we may provide additional notice of significant changes.

Contact

If you have any questions regarding this Privacy Policy, our privacy practices or your personal information, or if you wish to exercise any privacy rights available to you, please contact us at:

Perfume Testers
Operated by SRS 360 LTD

Email: sales@perfumetesters.uk
Company number: 17403311
Registered office: Flat 31, 571 O T O Tower, High Road, Ilford, IG3 8EF, United Kingdom

For the purposes of applicable UK data protection laws, SRS 360 LTD is the data controller responsible for personal information processed through Perfume Testers.