Refund Policy

Returns & Refunds

You may request a return within 14 days of receiving your order, provided the item is unused, unopened and in its original condition.

Opened or used fragrance samples and decants cannot normally be returned, except where an item is faulty, damaged, incorrect or your statutory rights otherwise apply.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where helpful, photographs of the issue.

Approved returns should be securely packaged. Unless an item is faulty, damaged or incorrect, return postage costs are the customer's responsibility.

Once an approved return is received and inspected, any refund due will be issued to the original payment method. This policy does not affect your statutory rights under UK consumer law.